Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Information We Collect
FlowCase Industries ("we," "our," or "us") collects information that you provide directly to us when you:
- Request quotes or product information
- Submit contact forms or inquiries
- Place orders for our products
- Subscribe to our newsletters or communications
- Visit our facility or attend our events
2. Types of Information
We may collect the following types of personal information:
- Name and contact details (email, phone, address)
- Company name and business information
- Project specifications and requirements
- Payment and billing information
- Communications and correspondence with us
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and requests
- Provide customer support and technical assistance
- Send you product updates and marketing communications (with your consent)
- Improve our products and services
- Comply with legal obligations and regulations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (e.g., shipping, payment processing)
- Professional advisors (e.g., lawyers, accountants)
- Regulatory authorities when required by law
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Under Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
- Lodge a complaint with the relevant authority
7. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. See our Cookie Policy for more details.
8. Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact us:
FlowCase Industries
Lot 42, Jalan Perusahaan, Bayan Lepas Industrial Park
11900 Penang, Malaysia
Email: contact@ketaguw.site
Phone: +60 91 6723 8330